DelayDashStart a claim →

Terms & Conditions

Last updated: 28 April 2026 · Version 1.1

These terms form the agreement (the “Agreement”) between you (“you”) and Forthbound Ltd, a company incorporated in England and Wales, trading as DelayDash(“DelayDash”, “we”, “us”). By submitting a claim, ticking the authorisation boxes or otherwise using our website you confirm that you have read, understood and agreed to these terms.

1. What we do

DelayDash is a claims-management service. We review your flight, contact the airline on your behalf, pursue your statutory entitlement under UK Regulation 261/2004 (the “retained EU Regulation”) and any equivalent or successor legislation, and handle all correspondence until the claim is paid or formally rejected. We are not a law firm and do not provide legal advice.

2. Your authority to us

When you confirm the consent boxes on our submission page you appoint DelayDash as your exclusive representative to pursue the claim. This includes authority to:

  • correspond with the airline and any regulator in your name;
  • request, receive and hold compensation payments on your behalf (including into our client account before onward transfer);
  • negotiate, accept or reject settlement offers up to 100% of the statutory amount without further reference to you;
  • instruct a panel solicitor or debt-recovery agent if the airline refuses to pay and court action is reasonable in our discretion.

This authority is exclusive for the duration of the claim. You agree not to instruct another representative, submit a parallel claim, or contact the airline about the same disruption while your claim is active with us. If you do, we may cancel the claim and charge our success fee on any compensation recovered by any route.

3. Fees — no win, no fee

We charge a 35% success fee (plus VAT where applicable) on any compensation, refund, voucher, loyalty credit or other consideration recovered from the airline in connection with your claim. If nothing is recovered, you pay nothing.

The fee applies to the total amount actually recovered, regardless of how the airline describes the payment. Where the airline pays you directly after we have started work on your behalf, you agree to pay our fee within 14 days of receipt and to notify us promptly of the payment.

We may change our fees from time to time. Any change applies only to claims started after the change is published — it does not affect the fee agreed for claims already in progress.

4. Your obligations

  • You confirm the information you provide is accurate, complete and not misleading. Knowingly providing false information may be an offence and will terminate this Agreement immediately.
  • You confirm you are the passenger (or the legal guardian of the passenger) and are entitled to bring the claim.
  • You will forward any correspondence you receive from the airline about the claim within 5 working days and will not respond to it yourself.

5. Cancellation

You have a statutory right to cancel this Agreement without reason within 14 days of accepting these terms. To cancel, email hello@delaydash.com from the address linked to your claim.

After the 14-day cooling-off period, if you ask us to stop work after we have already submitted the claim to the airline, or if you settle directly with the airline, you remain liable for our success fee on any compensation paid for that disruption.

6. Payment of compensation

Compensation is typically paid into our client account and we transfer the net amount (compensation minus our fee) to you within 5 working days of cleared funds. Where the airline insists on paying you directly, our fee becomes payable by you on receipt.

7. Limitation of liability

We will provide our service with reasonable care and skill. Beyond that, to the maximum extent permitted by law:

  • we are not liable for the airline's decisions, timelines, refusal to pay, insolvency or conduct;
  • we are not liable for indirect, consequential or speculative losses (including lost profits, missed events, upgrades or alternative holiday plans);
  • our total liability under or in connection with this Agreement is capped at the greater of (a) the fee actually paid by you to us for the claim in question and (b) £100.

Nothing in these terms limits liability for death or personal injury caused by our negligence, fraud, or any liability that cannot lawfully be limited.

8. Changes to these terms

We move fast and improve the service regularly. We may update these terms at any time and without individual notice by posting an updated version at delaydash.com/terms. The “Last updated” date at the top always reflects the current version.

Your continued use of the service after an update constitutes acceptance of the updated terms. If you do not accept an update you must stop using the service and, where a claim is still in progress, notify us in writing; the terms you originally accepted will continue to govern that specific claim.

9. Intellectual property

All content on this site — including our brand, copy, artwork, logic and user interface — belongs to DelayDash or our licensors. You may not copy, scrape, reverse-engineer or resell any part of the service without our prior written consent.

10. Governing law and disputes

This Agreement is governed by the laws of England and Wales. Subject to your statutory rights, the courts of England and Wales have exclusive jurisdiction over any dispute arising out of or in connection with it.

Before starting court proceedings, we ask you to raise any complaint with us first via our complaints & regulatory page so we have a chance to put things right.

11. Contact

Forthbound Ltd (trading as DelayDash) · hello@delaydash.com